Contact
Talk to an engineer
Tell us what you’re building and what runs in the background today. An engineer, not a sales rep, replies within one working day.
Tell us about your setup
A few lines are enough. If you are moving from Celery, Sidekiq, BullMQ or your own queue, say which; we have migration notes for most of them.
- Office hours
- Weekdays, 08:00–20:00 UTC, with a live engineer on Discord
- Community
- discord.runnel.example
- Status
- status.runnel.example
- Support
- support@runnel.example
- Security
- security@runnel.example
Before you write
I have a problem with a run in production. Is this the right place?
For anything urgent, use support@runnel.example or the support button in the dashboard, which includes your project id. Check status.runnel.example first; incidents are posted there within five minutes.
Can you help us migrate from our current queue?
Yes. On Scale and Enterprise an engineer pairs with you on the first jobs. On every plan we can share migration notes for Celery, Sidekiq, BullMQ, RQ and Postgres-based queues, and a pattern for running both side by side while you move.
Do you sign a data processing agreement?
Yes, on every paid plan. The standard DPA is linked in the billing settings and can be signed there. For Enterprise we can review your own terms.
How do I report a security issue?
Email security@runnel.example. We acknowledge within one working day and keep you updated until it is fixed. Please give us 90 days before publishing details.